Ensuring Mission-Critical Availability and Modernization for Essential Citizen Services
The Servicio de Registro Civil e Identificación (SRCEI) is one of Chile’s most critical public institutions. It is responsible for issuing and managing the vital records that underpin the country’s legal certainty and framework, ranging from birth, marriage, and death certificates to national identity documents, passports, and vehicle registrations. With over 6,000 offices and 3,000 employees nationwide, SRCEI plays a foundational role in the daily lives of millions of citizens. Given the nature of its mission, SRCEI depends on continuous system availability, real-time data accuracy, and high transaction capacity. Any disruption could directly impact citizens’ ability to access healthcare, financial services, legal procedures, and commercial transactions. To meet these demands, SRCEI required a mission-critical technology platform supported by a partner capable of operating and modernizing complex environments with zero tolerance for downtime.
The Challenge: Continuous Operations and Legacy Barriers
SRCEI faced a dual technological challenge:
- Managing High-Complexity Infrastructure: Operating and maintaining robust, specialized server environments internally required a level of specialized technical expertise that is increasingly difficult to sustain.
- The Modernization Barrier: As part of its infrastructure evolution toward next-generation HPE NSX systems under the HPE GreenLake model , the institution encountered a critical roadblock: the new platform no longer supported Tuxedo. This limitation put more than 2,000 Tuxedo services at risk, services that directly powered the country’s most vital citizen-facing applications
The Solution in Action: Two Pillars, One Strategic Partner
To overcome these challenges, SRCEI relied on the combined expertise of OmniPayments and HPE, deploying a comprehensive strategy divided into two main pillars:
Pillar I: Long-Term Managed Services for HPE NonStop
Since 2019, OmniPayments has been responsible for the complete operation, administration, and monitoring of SRCEI’s HPE NonStop platform.
- 24/7/365 Support: Supported by a global team of HPE Nonstop server specialists , OmniPayments manages day-to-day system health, database administration, backup management, and communications operations.
- Risk Mitigation: By delegating infrastructure complexity to experts with over 30 years of experience in mission-critical environments, SRCEI guaranteed absolute operational continuity and freed up internal resources to focus on service delivery.
Pillar II: Seamless Migration and Modernization with OmniBridge
To resolve the Tuxedo incompatibility on the new GreenLake infrastructure, OmniPayments deployed its OmniBridge solution as application middleware.
- Zero Code Changes: OmniPayments successfully rebuilt over 2,000 Tuxedo services using its robust, proven framework. Applications were moved to Linux/Solaris environments without altering the core codebase, drastically minimizing migration risk.
- Exceptional Agility: The core rebuild phase was completed in less than three months. Furthermore, OmniPayments deployed on-site specialists to SRCEI’s facilities to streamline requirements validation, testing, and execution.
- Training for Independence: True to our philosophy of empowerment, we trained SRCEI’s internal teams to perform future rebuilds independently, eliminating long-term vendor lock-in.
Results and Impact: Because Citizen Services Never Sleep
The strategic partnership between the SRCEI, OmniPayments, and HPE proves that organizations can combine the unwavering reliability of Tier-1 legacy systems with the agility of modern cloud architectures. Key impacts include:
- Uninterrupted Availability: True 99.999% fault tolerance was maintained across the NonStop platform throughout the entire transition.
- Time and Cost Efficiency: More than 2,000 services were migrated in record time with optimized testing cycles and reduced certification effort.
- Future-Ready Architecture: A highly scalable, secure environment that seamlessly aligns with HPE GreenLake’s pay-per-use PaaS model.
Today, OmniPayments continues to serve as the trusted technology partner for Chile’s SRCEI, ensuring that their platform remains resilient, modern, and ready to serve millions of citizens every single day.
